I read the book "How to win friends and influence people" by Dale Carnegie.
This is the second time i am reading this book.It is a classic on its own merit.It is a Bible of Inter-personal relations.
Dale Carnegie was born in 1888 in Missouri,USA.He worked as a salesman and an actor.He started teaching communication classes to adults in YMCA.He wrote this historic book in 1936.He established his company Dale Carnegie & Associates Inc., in 1954.
This book contains simple,practical ideas in handling people.Its speciality is that it contains lot of real life examples.
Here are the things i learnt from this book:
Fundamental Techniques in handling people:
1.Don't criticize, condemn or complain.
2.Give honest and sincere appreciation.
3.Arouse in the other person an eager want.
Six ways to make people like you:
1.Become genuinely interested in other people.
3.A Person's name is the most important to that person.
4.Be a good listener.Encourage others to talk.
5.Talk in terms of other person's interests.
6.Make the other person feel important.
12 ways to win people to your way of Thinking:
2.Respect other person's opinions.
3.If you are wrong,admit it.
4.Begin in a friendly way.
5.Get "yes,yes" from the other person.
6.Let the other person do the talking more.
7.Let the other person feel that the idea is his or hers.
8.See things from others point of view honestly.
9.Be sympathetic to other person's ideas and desires.
10.Appeal to nobler motives.
11.Dramatize your ideas.
12.Throw down a challenge.
9 Ways to be a Leader:
1.Begin with praise and honest appreciation.
2.Call attention to people's mistakes indirectly.
3.Talk about your own mistakes before talking about others.
4.Ask questions instead of orders.
5.Let the other person save the face.
6.Praise every improvement.
7.Give the other person a fine reputation.
9.Make the other person happy about doing the thing you suggest.
It is a great book to read again and again and follow it to become successful.